How can I request a refund?

Last Updated: Apr 10, 2017 12:55PM AEST

This functionality enables you to refund ticket purchases. This can be used if the customer requests a cancellation or if there was an issue with the transaction

Click on the "View More" section in the Events dashboard. This will direct you to the Ticket Sales Section.


1. Issuing a Refund


You can issue a refund by clicking on the “Issue refund” button under the "Actions" column.

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Clicking on “Refund” will redirect you to the refunds from where you have to select the ticket(s) that need to be refunded.

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You can select a single ticket or multiple tickets for refund.

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You CANNOT refund a single ticket if you have used Advanced Pricing on your ticket types. In this case, you must refund the entire set of tickets from that transaction. For more information on advanced pricing, click here - ADVANCED PRICING.

You CANNOT refund a single ticket if a promotional code has been used on the transaction. In this case, you must refund the entire set of tickets from that transaction.

You CANNOT refund donations.


Once a refund has been processed, an email confirmation will be sent to the purchaser.

Refunded amounts do NOT include Transaction or Provider fees, regardless of whether this has been paid by the customer or not.

Transactions need a setting time (waiting time) of 24 hours before a refund can be issued on them.

Tip: When processing a refund, you should leave a brief note of the reason for future reference.
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