O-Tix Capture Overview (IOS)

Last Updated: Apr 10, 2017 11:59AM AEST

O-tix Capture is a mobile device app for vendors to collect data from their customers during an event. It allows you to create your own data-capture forms for the events at which you are participating. After scanning their tickets (using the app’s built-in scanner), your question fields are displayed on the app so the individual can enter their details and/or answer your questions.

This system is specifically for event vendors/exhibitors/sponsors, for use during an event. A separate system called ‘O-Tix Check-in’ exists for the event organiser. This system is used for scanning tickets, capturing basic registration details and granting individuals’ access inside the event, etc.


 

STEP 1: LOGIN WITH YOUR O-TIX ACCOUNT

Your vendor user account is the same account that you use to login and view your captured leads in O-tix. The account is usually created by your event organiser.


 

STEP 2: SELECT YOUR EVENT AND ACTIVATE YOUR FORM

After logging in you will see a list of all events in which you are participating in. Simply tap on the event for which you want to capture attendees’ data to load the form.

Note: If you want to track which specific devices (or staff members) have captured which visitor details then you can tap the top-right button to visit the setting page and assign either a staff name, a device name or both.


 

STEP 3: SCANNING AND CAPTURING DATA 

Tap the screen to scan the ticket QR codes, then customers will be prompted to fill out the form. You can customise the scan mode screensaver image by login in to O-tix.

Tip: Tickets can still be scanned (and details captured) if the individual has not yet registered their details on the organisers ‘O-Tix Checkin’ system.

 

The above is an example form. You can set the questions that are useful for your event or further development by purchasing Vendor Question Packages from your event organiser (Click here to find out how to order and create a Vendor Question Package).

There are three possible scenarios that dictate what you will have access to as a vendor/exhibitor:

  1. You have not bought and created vendor question packages and the event organiser is not sharing any fields from their registration form. In this scenario, you will have no capacity to ask your own questions, and will only receive the default fields (first name, last name, email and mobile) each time an individual scans their ticket on your form.
  2. You have not bought and created vendor questions packages but the event organiser is sharing some/all of their registration form. In this scenario, you will have no capacity to ask your own questions but will receive all data from those question the organiser has chosen to share with vendors.
  3. You have bought and created vendor question packages. In this scenario, you could ask your own custom questions each time a visitor scans their ticket through on device. In this scenario, you will still receive the default fields and any fields that the organiser has shared from their own registration form.
 

 

CHANGING MARKETPLACE

If you participate in more than one event and your account is connected with several events, you may need to change the marketplace accordingly.

Click the 'BACK' button in the top left corner of the scan mode, and you will be taken to the marketplace selection page where you can select the appropriate event and start the capture process.


 

VIEW AND EXPORT ENTRIES

Click “Admin” button in the scan mode to visit the admin page.

The page displays the name of the event, the total number of entries captured under this vendor account and the number of entries captured by this device

Click “View entries” to browse the list of entries. The list includes the ticket code, attendee’s name and their email address.

If you need to export all detailed entries information, click “Export entries” and the export will be sent as CSV file to your email that you have used to register your account.


 

DOWNLOADING YOUR LEADS ONLINE

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If you want to download your customer data via computer. Login to your account and select the appropriate event to download the leads. The CSV file will be saved to your computer.

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