Manage Events Through The Dashboard

Last Updated: Apr 10, 2017 12:36PM AEST

The Event Dashboard consists of all events that have been created by you. There are three “Data Tiles” on this page which give you information about the Events Created by you, Total Ticket Sales and Number of Registered Users.

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Click on the “Manage” button of your event. This directs you to the dashboard of that particular event

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The five data tiles across the top provide a quick glimpse of important event figures and how your event is shaping up. This includes the number of tickets sold, total revenue from your sales so far, number of registered attendees, number of promo codes that have been redeemed and the total value of donations received.


1. TICKETS SOLD:

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Click on “View More”. There are tiles showing the "Tickets Sold", "Total Earnings", "Fees Paid" and "Refunded Tickets" respectively.

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The drop down list allows you to select the various ticket types that you want to view the details for.

The Actions Tab on the top right side of the page allows you to export the data into an excel file. The file contains all the data about the tickets purchased by the customer such as the purchase date, transaction reference number, promo codes used, ticket price, tax included etc.. The steps can be seen in the snapshot below:

export online software

You can view the details of your ticket sales in the table above. The table displays the Purchase date of the tickets, email address of the purchaser, Billing Name, Number of tickets purchased, amount, customer ID, Transaction ID, and Refund.

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This table consists of THREE drill-downs:

 

1.1  Customer ID:

cus edit

Clicking on this opens a form which displays the registration ID and the registration details of the customer. This is the same registration form which you created in Step 2 of event creation process.

Tip: You can edit the customer details such as name, number, email address etc. and save the new details on this form.

 

1.2   Transaction ID:

new ticket view

Clicking on the transaction ID takes you to a form which contains the registration ID, registration details, tickets purchased, ticket ID and the purchasing information. This feature allows you to:

  • Download QR Codes: Clicking on this will allow you to download the bar codes associated with that customer's tickets (QR codes which can be sent as an attachment to the customer).
  • Resend tickets to the email address of the customer by clicking on the “Resend Tickets” button
  • Generate an Invoice in the form of a PDF which you can then download and send as an attachment to the customer. This can be done by clicking on the “Generate Invoice” button.

 

1.3 Refund

This functionality enables you to refund ticket purchases. This can be used if the customer requests a cancellation. Clicking on “Refund” will redirect you to the refunds from where you have to select the ticket(s) that need to be refunded. Issue a refund by clicking on the “Issue refund” button.

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Note: Once a refund has been processed , an email confirmation will be sent to the purchaser.

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Tip:  You can enter notes so that the refund process is recorded for future reference."


2. TOTAL EARNINGS:

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The “Total Earnings” data tile will take you to the same page as the “Tickets Sold” data tile.


3. REGISTERED ATTENDEES:

new reg attendees

The “Registered Attendees” page provides a quick glance of the:

  • Total Attendees (Unregistered + registered)
  • On-Site Registration ( Attendees who are not registered can complete their registration form on the site of the event)
  • Pre-Registered Attendees (Attendees that completed their registration form prior to the event)
  • No-Show (Attendees who have not yet attended the event)

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From the table below, you can get a list of all the attendees to your event. You can access the dates they registered on, their name email address, ticket ID and whether they have attended or not.

new cust view border

Tip: You might use the 'No Shows' summary to find out some of the key reasons for their absence ( email/ phone call/ survey etc.).

Individuals can also be filtered using the options on top such as registered attendees, pre-registered attendees, unregistered attendees etc.

Customer ID and Actions are drills down fields which when clicked, will display the customer's registration form details. This form can also be used to edit the customer information.

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