Individual Tickets

Last Updated: Apr 11, 2017 11:37AM AEST

When creating a new event, click on the 'Add New' button in the second step to add a new ticket type. Additionally, you can add new tickets from the event dashboards after publishing your event.

1. Ticket Information


  • Ticket Type Name - for each ticket type that you want to create, enter a Ticket Type name and basic Ticket Type Information about the ticket type.
  • Ticket Description - it is a great way of including important information about your tickets, such as any restrictions on entry, special requirements and other relevant information.


2 Ticket Categories


List the Ticket Categories (if you like) that you want in your event. Enter the various categories separated by commas and save them.

Tip: Defining a ticket category helps to manage and classify tickets easily. The various categories appear as drop down menus. The categories will help you group various ticket types together in a later section. This will help you to manage your attendees more efficiently.


3 Ticket Validity


Allows Organisers to set the date and the number of visits for which the ticket is valid. This can be used to restrict when and how many times the visitor can be permitted to enter the event.


Turn on the Limit Validity toggle, and two fields will be displayed:

3.1. Limit By

It is a mandatory field that has two options:

  • Date Range - Select a valid date range for the ticket type. The date range must be within the time range of the event.
    Select this option when you want to make the ticket type only valid for a certain date range, e.g., last week of the event, or within a specific date range.
  • Selected Days -Select specific validity days for the ticket type. The selected days must be within the time range of the event.
    Select this option when you want to set discrete valid dates for the ticket type, e.g., weekend entry ticket for a 2 months long event.


3.2. Number of visits

It is a non-mandatory field that can set the maximum number of times a single customer can visit the event by purchasing this ticket.

  • If you leave this field blank, the ticket will allow customers to attend the event as many times as they want, as long as it is within the validity date. For example, customers can visit maximum 3 days if the validity date is from 1st March to 3rd March.
  • If you set a number of visits, a single customer can only visit the event the exact number of times specified. For example, the ticket is valid from 1st March to 3rd March, but the number of visits is 2, so a single customer can select 2 days out of the 3 days to attend the event.

NOTE: the customer can enter, exit and re-enter as many times as they want within a single visit.

Tip: When used together with the O-Tix Check-In app, tickets can be validated on-site to ensure that only appropriate attendees gain entrance to the event.


4 Ticket Sales Dates


This field allows you to specify the time period of when the ticket can be purchased online and made available to the attendees. Great for pre-sales and early bird activities.


5 Ticket Pricing


  • Free or paid? - allows you to specify whether the ticket is free or paid. If paid, you can also choose to set the prices inclusive or exclusive of applicable taxes depending on your region.


  • Only available for on-site purchase - turn on this button to turn off the online ticket purchase, so that customers can only purchase tickets on site.

O-Tix allows you to view the breakdown of the ticket pricing. You can view:

Ticket pricing

  • The amount the customer will pay inclusive of taxes.
  • The amount you will have to pay O-Tix, which includes the provider and the transaction fees.
  • The amount you will earn, inclusive of taxes.

For example, if the ticket costs $100 AUD excluding applicable taxes, you would need to pay O-Tix $3.64 AUD per ticket (provider fee + transaction fee).

NOTE: O-tix provides you with the option of either covering the Provider and transaction fees of the ticket yourself or passing all, some or none of the fees onto your customer when they purchase a ticket. You have three options here:

  • Pass on Full Fees (in this case your customer pays all applicable ticket fees)
  • Pass on a Specific Amount (you choose how much you want your customer to cover)
  • Pass on Transaction Fees only (in this case your customer only pays the transaction fee, and you pay the Provider fee)

If you choose to pass on full fees to the customer, then your earnings will be $100, and customers need to pay $(100+tax+transaction fee+provider fee) = $113.64 per ticket.

Tip: The ticket pricing summary provides a clear picture of how ticket sales revenue will be distributed.

6 Quantity and Purchase Limits


  • Ticket quality - the total number of tickets that are available for a particular event. If there is a limit on the availability of the ticket type you are creating (for example a limited allowance of 1,000 early bird VIP tickets), change the ‘Ticket Quantity’ to ‘Limited’ and define how many are available.
  • Purchase limit per customer (max.) - select 'Unlimited' to allow customers by a unlimited number of tickets; select 'Limited' and input the maximum number of tickets each customer can buy.
  • Purchase limit per customer (min.) - select 'Unlimited' to allow customers by a unlianited number of tickets; select 'Limited' and input the minimum number of tickets each customer can buy.


7 Ticket and Registration Terms and Conditions


It allows you to enter the specific terms and conditions pertaining to the particular ticket type.


8 Advanced Pricing


If you want to set multi-purchase discounting for the ticket type, you can turn on the Advanced Pricing button to offer customers a discount if they purchase multiple tickets. For my information, view 'ADVANCED PRICING'.

Save the new ticket type by clicking on “Create and Save ticket

Tip: You can create multiple ticket types faster by copying an existing ticket type and editing the duplicate. Alternatively, you can also “Add New” to create a new ticket type.

Note: If you want to create Group Ticket (e.g. Family Pass), please click on GROUP TICKETS for more information.

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